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I purchased HP Pavilion Gaming 15 ex0101ax in 2022. later in 2024, I wanted to upgrade RAM from 8 GB DDR4 to 16 GB. As in the laptop, HP provides 2 slots for RAM upgrades. I purchased a ddr4 RAM 2666mhz and installed it in a slot. but then my Windows 11 does not boot. When I press the turn-on switch. I can see the HP logo and under the logo, I can also see Loader. but after 2-3 seconds, the loader stops loading and it stays as it is. I waited hours but it did not go further. Then I did all the processes mentioned on the HP support website. what to do in this scenario. I have updated my bios too. but the issue is not fixed.
Then I added another company's ddr4 ram 2666mhz and installed it, maybe the first one had an issue. but the same issue occurred.When I removed new installed RAM then it booted fine. otherwise, it stops the boot process. At that time I could only see the HP logo with the loader but the loader stopped loading like it just stopped.Then I installed Windows 11 again but the same problem again.
